Job Scope: Responsible for understanding the department/functional area objectives and goals and how own job contributes to achievement of these goals; may contribute insights and ideas on policies, processes, procedures, and efficiency; may recommend changes and enhancements based on analysis and evaluation of circumstances

Complexity: Problems are often complex and specialized and may involve unprecedented circumstances; resolution requires investigation, analysis and review of professional/organizational standards

Impact: Decisions and actions have an impact on the smooth operation and timeframes of the department, programs/projects; impact on the broader organization is generally indirect

Interaction/Supervision: Acts as a mentor/guide to less experienced professional contributor staff in a similar role; works independently and only under general direction; guided by professional standards, desired outcomes, and project plan specifications

• Offer support for Elevate Coaching Program Manager, along with leadership, to ensure smooth day-to-day operations and semester setup.

• Collaborate and create an agenda for each coach to follow along and take notes for their bi-weekly coaching calls.

• Assist with open enrollment and managing an ongoing waitlist, communication, and scheduling consultations for future coaching students.
• Assist with scheduling for onboarding new coaches for training purposes.
• Once semester is underway, prepare personalized coach and student semester calendars, along with coaching call agendas and templates for bi-weekly calls.

• Establish and maintain digital folders for coach and program resources.

• Provide support for monthly training calls to ensure they are recorded, communicated, and posted to internal systems.

• Schedule monitoring of coaching calls to ensure feedback is provided for recognition or areas of improvement.

• Assist the Program Manager with tracking student growth and rankings periodically.

• Coordinate the collection of video testimonials for recruiting new students and new hires.

• Perform additional responsibilities as needed.

• Prior experience demonstrating proficiency in organization skills and communication skills.

• Detailed oriented, strong editor and proofreader skills.

• Proficient at working in Microsoft Teams.

• Proficient at creating PowerPoint presentations and Word-based written communication materials.

• Ability to follow through and complete projects under direction.

• Apply sound judgment in execution of core job responsibilities.

• Does not indirectly or directly supervise any employees.
• Excellent verbal and written communication skills required
• Highly organized and detail-oriented; ability to work in a fast-paced, metrics-driven environment required.
• Proficiency in Microsoft Office Suite, Word, Excel, Wiki, collaborative cloud-based programs, and third-party software applications required.
• Commitment to company values.
• Customer Service - Proactive attention to each person
• Integrity - Do and say what's right
• Respect - Treat others with dignity
• Collaboration - Listen and work together
• Learning - Seek knowledge and strive for improvement
• Excellence - Deliver the unexpected